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Professional Care You Can Trust

About Hollborn Care Services

Understanding the person behind the care plan.

At Hollborn Care Services, we believe good care begins with understanding the individual. We take time to learn about each person’s needs, preferences, routines, abilities, relationships and goals so that their care and support reflects what matters to them.

Our approach is person-centred and designed to promote dignity, independence, choice and wellbeing. We work in partnership with individuals, families and relevant professionals to plan support that is appropriate, safe and responsive to changing needs.

Whether someone receives care in their own home or through supported living, we aim to provide consistent, respectful and compassionate support that enables them to live as independently as possible.

Our Mission & Vision

A clear purpose behind every service.

Our Mission

To provide compassionate, respectful and dependable care and support that promotes dignity, independence, choice, safety and quality of life.

What guides us today

Our Vision

To be a trusted care provider that enables people to live fulfilling lives with greater independence, choice and confidence, supported by strong relationships with families, professionals and communities.

Where we want to make a difference

Our Approach to Care

Listen. Understand. Support.

Good care starts with understanding what matters to the person. We listen carefully, assess individual needs and work with the person and those important to them to develop support that reflects their choices, abilities, routines and desired outcomes.

Listen

We listen to the individual, understand what matters to them and identify their needs, preferences, strengths and goals.

Plan

Care and support is planned around assessed needs, individual choices, routines, risks and agreed outcomes.

Support

Support is delivered with compassion, dignity, professionalism and respect, while encouraging independence wherever possible.

Review

Care is reviewed regularly and when needs change, with individuals, families and relevant professionals involved as appropriate.

Our Values

The principles that shape how we care.

Our values guide the way we communicate, make decisions and provide care and support to every individual.

Compassion

We treat people with warmth, empathy, patience and understanding.

Dignity

We protect privacy, respect identity and ensure people are treated with dignity at all times.

Independence

We encourage people to maintain their abilities, make their own choices and participate in everyday life wherever possible.

Respect

We listen to people, respect their preferences and rights, and value their contribution to decisions about their care.

Safety

We take responsible steps to manage risk, safeguard wellbeing and provide safe and appropriate care.

Partnership

We work collaboratively with individuals, families, advocates, health and social care professionals and other relevant partners.

Quality & Safety

Responsible care, with quality at its core.

Quality and safety are fundamental to how Hollborn Care Services operates. We aim to provide care that is safe, person-centred, effective, responsive and well-led, supported by clear governance, trained staff, ongoing monitoring and open communication.

Safety-focused support

Risks are assessed and managed while supporting people to retain choice and independence.

Quality-minded delivery

Care quality is monitored, reviewed and improved through feedback, audits and ongoing oversight.

Open communication

Individuals and families are kept informed and encouraged to raise questions, feedback or concerns.

Dignity and privacy

Personal boundaries, confidentiality, rights and wellbeing are respected and protected.

Support beyond the individual

For Families

Helping families feel informed and supported.

Choosing care can be a significant decision. Families may have questions about the right level of support, changing needs, routines, safety and how care will fit into everyday life.

With the individual’s consent and in accordance with their wishes, we maintain appropriate communication with families, representatives and the wider care network while keeping the person’s rights, preferences, privacy and choices at the centre of care.

Clear and respectful communication

Support when care needs change

Respect for individual choice, consent and privacy

Collaborative working with the wider care network

Opportunities to provide feedback and raise concerns

Talk to Hollborn Care Services

Have questions about care or support?

We are here to listen, understand your requirements and discuss what support may be appropriate and available.

Make a Care Enquiry

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